Refund & Return Policy
Last Updated: [1st Jan.26]
At CareForCouples.com, we want you to be satisfied with your purchase. Due to the sensitive nature of health and sexual wellness products, all sales are finalexcept in specific circumstances outlined below.
1. Order Cancellations
You may request cancellation within 24 hours of placing your order if it has not yet shipped.
Email support@careforcouples.com with your order number to request cancellation.
2. Returns & Refunds
Non-Returnable Products
Due to health and hygiene reasons, the following are NOT eligible for return, exchange, or refund:
- Opened, used, or unsealed products
- Personal care and sexual wellness kits
- Any item with tampered packaging
Refund Eligibility
You may be eligible for a refund or replacement if:
- You received the wrong product
- The product arrived damaged
- The product is defective
How to Request a Refund/Replacement
Email support@careforcouples.com within 48 hours of delivery.
Include:
- Order number
- Photos of the product/packaging
- Explanation of the issue
Our team will respond within 2 business days with instructions.
3. Approved Refunds
If approved:
Refunds will be issued via the original payment method.
Time to reflect in your account depends on your bank/payment provider (typically 5–10 business days).
4. Shipping for Returns
If a return is approved, we will instruct you on how to ship the item back.
Return shipping costs may be covered by CareForCouples.com only if the error is ours (wrong/damaged item).